![]() ![]() Identifying real senders from fake senders continues to get more difficult because the email technology ecosystem is complex and senders of fake email continue to adapt their delivery tactics.ĭMARC puts one more hurdle in the way of cyber criminals. DMARC makes it easier for email senders and receivers to confirm if a message is from a legitimate sender. Why you want a DMARC capable secure email gateway:ĭMARC is an email validation technology designed to protect your company’s email domains from being used for email spoofing, phishing scams and other cybercrimes. You can also change “Page Size” from 10 to 1000. You can also enter the message ID and limit the size of emails to be greater or equal to a certain size. You can enter the sender and or recipients email address, subject and also choose the mail type or the delivery status: If you want to limit the search results you choose one or more of the options on the left hand side: You can click on the search icon and it will bring back the results without any filters. Once you have located the customer you can then search via Inbound Scrubbing or Outbound Scrubbing by clicking on mail search. ![]() Login to the SMX Email Admin portal with your username and password and then locate the customer you need to perform the mail search under by either searching for the customer or expanding the tree on in the left hand side menu. Submit false positive (a legitimate email that should not have been blocked).In Mac OS X Mail and Outlook clients, use the "Forward as Attachment" option in the Message menu or via right-click.īelow are instructions for different email clients on how to submit your misclassified email to SMX. Please do not include other recipients in your submission whether in the To, CC or BCC fields. Create a new message and address it to Drag and drop the misclassified email into the newly created message, it will now appear as an attachment.These are the steps to follow when sending the misclassified email to the SMX service desk with the most common mail clients and webmail clients: In order for SMX to investigate an email problem, the service desk requires a copy of the misclassified email (.eml format). Please follow the instructions or watch the video below that best matches your mail client. ![]() As soon as we get your message, we will clear the mail with our vendors and let you know it's clear to send again. ![]() To solve this issue quickly and stop it from recurring, we require a copy of the message sent. In most cases, there is an element or two in the message (visible or invisible to you) that our international vendors have found in a recent spam or Phishing campaign. Let's get your email cleared as fast as possible. ![]()
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